Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with our website:

• Personal Information: Your name, phone number, email address and other details you provide through enquiry forms or direct communication.
• Business Information: Company name, business address, industry, product requirements and other details relevant to your enquiry or purchase.
• Technical Information: Your IP address, browser type, device information, pages visited and general website usage data, where collected through our website tools.
• Communication Records: Messages, questions and other information you share when contacting our team.

2. How We Use Your Information

Dristi Kitchen may use your information to:

• Respond to product enquiries and requests for quotations.
• Share product details, specifications and availability information.
• Communicate about orders, deliveries or business transactions where applicable.
• Improve our website, content and customer experience.
• Understand customer requirements and provide relevant business support.
• Maintain records, prevent misuse and meet applicable legal obligations.

We will use personal information for purposes that are relevant to our business and permitted by applicable law.

3. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and measure website performance. These tools may collect information about your browsing activity.

You can manage or disable cookies through your browser settings. However, some website features may not function properly if you disable certain cookies. Where required by law, we will obtain appropriate consent for the use of cookies or similar technologies.

4. Sharing of Information

Dristi Kitchen does not sell personal information to third parties. We may share information with trusted service providers who help us operate our website, manage enquiries, communicate with customers or provide technical support. We may also disclose information when required by law, legal proceedings or a valid request from an authorised authority.

Where information is shared with service providers, we will take reasonable steps to ensure that they handle it appropriately and only for authorised purposes.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure. Access to information should be limited to people who need it for legitimate business purposes.

However, no website or electronic transmission method can guarantee complete security. We cannot promise absolute protection against every possible security risk.

6. Data Retention

We retain personal information only for as long as reasonably necessary to respond to enquiries, manage business relationships, maintain relevant records and meet legal requirements. When information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable law.

7. Your Privacy Rights

Depending on applicable law, you may have the right to request access to your personal information, correct inaccurate details, request deletion or withdraw consent where processing relies on consent. You may also ask questions about how we use your information.

To submit a privacy-related request, contact us using the details provided below. We may need to verify your identity before processing your request.

8. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and may follow different privacy practices. Dristi Kitchen is not responsible for their content or policies. We recommend reviewing the privacy policy of any external website before sharing personal information.

9. Children's Privacy

Our website and commercial kitchen equipment services are intended primarily for businesses and general adult visitors. We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

10. Changes to This Privacy Policy

Dristi Kitchen may update this Privacy Policy to reflect changes in our business practices, website features or applicable legal requirements. We will publish the revised policy on this page and update the effective date when appropriate. We encourage visitors to review this page periodically.